MitID authenticator is blocked

A MitID authenticator can be temporarily blocked or revoked.

MitID authenticators can be blocked permanently or temporarily.

Always block your authenticator, if you suspect it has been compromised, that is, if you fx have lost or suspect that someone else is abusing your authenticator. 

A MitID authenticator can be blocked due to security concerns. If you enter the wrong PIN code too many times, your MitID app will be blocked, and you need to contact MitID support or a citizen service centre to have it opened again.

MitID app and MitID chip

Your MitID app, MitID chip and your MitID password can be temporarily blocked. You are able to reactivate them.

Read more about temporarily blocked authenticators here.

MitID code display and MitID audio code reader

If you enter your one time acces code too many times, your authenticator will be temporarily blocked. You are able to reactivate them.

If your MitID code display or your MitID audio code reader is blocked, you will not be able to use it again. You are required to order a new authenticator.

This is how you order a new MitID authenticator.

This is how you add a new MitID authenticator

MitID chip

If you MitID chip is permanently blocked, you will be able to use the physical chip again and add it as a new MitID authenticator.

The explanation is that as you add a new MitID chip, a security element is created in the MitID chip with a corresponding element in the MitID solution. If your MitID chip is permanently blocked, then the security element in the MitID solution is deleted. When the same MitID chip is added again, then a new security element is created, thus enabling the physical MitID chip to be reused.

This is how you add a new MitID authenticator